Shipping policy
Shipping Policy
Last Updated: July 8, 2026
Thank you for shopping with MBS Nutra. This Shipping Policy explains how we process and ship orders placed on mbsnutra.com.
1. Shipping Locations
We currently ship to addresses within the United States only, including all 50 states. We do not ship to P.O. addresses outside the U.S., freight forwarders, or international destinations at this time. Orders placed with an international shipping address will be cancelled and refunded.
2. Shipping Costs
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Free standard shipping on all orders of [$THRESHOLD] or more (calculated after discounts, before taxes).
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Orders under [$THRESHOLD] ship at a flat rate of [$FLAT RATE].
Any applicable shipping charge is displayed at checkout before you complete your purchase.
3. Processing Time
Orders are processed within 1–2 business days (Monday through Friday, excluding holidays). Orders placed on weekends or holidays begin processing the next business day. During promotional periods or product launches, processing may take an additional 1–2 business days.
Subscription orders are processed automatically on each recurring billing date and follow the same processing timeline.
4. Delivery Time
Once shipped, standard delivery typically takes 3–7 business days, depending on your location. Total time from order to delivery is therefore usually 4–9 business days. Delivery estimates are not guaranteed — carrier delays, weather, and other events outside our control can extend delivery times.
5. Order Tracking
You will receive a shipping confirmation email with a tracking number as soon as your order ships. Please allow 24–48 hours for tracking information to update after you receive the email.
6. Incorrect Addresses
Please double-check your shipping address at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, email us at contact@mbsnutra.com as soon as possible — we can usually correct an address before the order ships, but we cannot make changes once it is with the carrier.
7. Lost, Stolen, or Damaged Packages
If your tracking shows delivered but you have not received your package, please check with neighbors and your local carrier first, then contact us within 14 days of the marked delivery date. If your order arrives damaged, email contact@mbsnutra.com with your order number and a photo of the damaged item and packaging, and we will send a replacement or issue a refund.
8. Delays
We are not liable for delays caused by carriers, weather, natural disasters, or other events outside our reasonable control. If your order is significantly delayed, contact us and we will work with the carrier to locate it.
9. Returns and Refunds
All orders are covered by our 90-Day Money-Back Guarantee — see our Terms of Service and Refund Policy for details.
10. Contact Us
Questions about shipping? Email us at contact@mbsnutra.com or write to MBS Nutra, 4129 Chessa Lane, Clovis, CA 93619.